Local law and payment terms explained
Our Legal terms explain who may access the account area, which details are needed for phone verification, and how we handle requests tied to DANA, OVO, GoPay, QRIS, bank transfer or virtual account records. Access depends on local law, and where local law permits, you should
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read the applicable terms before creating an account or requesting a withdrawal. We may ask you to confirm account details when a payment record does not match the account holder, because the name and transaction reference help us investigate a status question. The same policy pages
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describe account suspension, correction requests, retention periods and changes to these terms. For Indonesian accounts, the relevant payment chip is shown beside the cashier route, so you can connect a policy question with the exact rail used.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.